Andrew LaVallee

Earnings (AT&T, Verizon, Sprint, Qwest, Vonage), merger chatter, new CEOs and computing in the clouds.

A recent experience with his own parents — he gave them a digital photo frame, which his mother unplugged, then called to tell him it was broken — was a reminder that what might seem obvious to someone who understands the latest technology might need to be spelled out to a customer.

Read “Computer Glitch? Consider Calling the Phone Company”

I started on the telecom beat last month and have been pitching in on phone-company earnings (AT&T, Verizon, Qwest, Alltel) and writing about the struggles of city wi-fi projects (EarthLink, MetroFi), other things wireless and along the way, the sharpening decline of newspaper circulation.